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Turn customer conversations into unified experience analytics
Khoros CX Insights aggregates the customer interactions taking place across your current infrastructure and applies speech analytics and AI to deliver pure, candid customer feedback without you ever having to ask for it.
CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis.
✓ Aggregate all sources of customer contact and feedback.✓ Classify each customer interaction with a taxonomy unique to your business. ✓ Visualize data down to the individual interaction in one application. ✓ Democratize access to data and insights across the organization.
Trusted by the world's top brands
Here’s what CX Insights can do for you
✓ Deliver candid, organic customer feedback from the systems you already have in place
✓ Compile a CX data set superior in scale, scope, and context ✓ IReveal the actionable root causes behind customer behavior and sentiment
✓ Deflect calls by identifying sources of customer friction upstream of the contact center ✓ Connect negative survey responses to the experiences that preceded them ✓ Uncover emerging issues and trending topics before they negatively impact CX
✓ Reduce customer churn ✓ Lower service costs and reveal revenue opportunities ✓ Increase customer satisfaction and loyalty
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ brands, including 52 of the Interbrand 100 companies, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.