From messaging, chat, social media, reviews, and SMS, to owned and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected.
Why you’re here:
You’re a customer service executive who understands how messaging and automation can modernize your contact center. You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty. Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.
Customer-first, enterprise-level software and services
Host a vibrant space for people to connect, get answers, and share experiences
Scale digital care on the channels customers prefer, made more powerful with automation
Simplify social media marketing operations to build and protect your brand
Here's what Khoros can do for you
✓ Deflect calls and support costs
✓ Increase customer satisfaction and loyalty
✓ In-house experts in social media and community management for Khoros customers
✓ Social media governance and approvals ✓ In-app messaging ✓ Integrate into data and business systems tech
✓ Customers can get answers from peers ✓ Social media intelligence through listening and insights ✓ Proactive customer engagement
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ brands, including 52 of the Interbrand 100 companies, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.