How these 4 customer engagement trends for 2022 can optimize your service funnel

In this blog, we provide data-backed and useful predictions, informed by CX experts with decades of experience. Dive into the four customer engagement trends you should be on the lookout for in 2022.

Learn what to expect in the customer engagement industry in 2022 and beyond.

2021 is almost over, and we’re not even over 2020 yet. But even as the year flew by, we learned a lot about customer engagement. We saw brands scramble to respond to a crisis at the US Capitol in January, we watched as they tried to guide customers through the distribution of vaccines (and now boosters!), and we celebrated as they helped us get back out into the world over the summer.

So… Now what? CX experts have looked at the data and have come up with predictions for what 2021 may hold for the customer engagement journey. Learn how your brand can improve every stage of the customer journey, from awareness and interest to purchase and advocacy.

In this blog, we discuss: 

  • The omnichannel experience 
  • Authentic customer interactions
  • Growing commerce with customer-facing teams
  • Privacy and security in CX 

Read the blog now to learn more.

About Khoros

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.

Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit

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