Build the ultimate AI chatbot with Khoros Flow

Start the conversation with automation to proactively engage customers, increase agent efficiency, and provide helpful answers.

Easy, no-code bot builder

Intuitive, visual design to build, manage, and optimize AI bots
Powerful integration capabilities for designers to create rich, custom automation experiences

AI that understands your customers

 Natural Language Processing (NLP) to classify every customer intent
Route and prioritize based on sentiment, intent, and context
Analytics to understand trends by intent, channel, and outcome

Trust your Khoros bot experts

Flexible support model
Get ongoing support to build flows and train intents, tailored to your needs

Conversation bot design
Harness our best practice to build innovative customer support and sales experiences

Change management
Equip every department with a plan to leverage the powerful AI we build

IVR deflection to reduce calls

Deflect calls to more efficient, asynchronous messaging channels
Create custom routing rules and drive more self-service deflections
Easily access and modify your IVR to manage timely trends or volume spikes

Make teams 30% more efficient

Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Reduce customer effort 24/7, across any messaging channel or digital touchpoints

"What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros."

— Ruben LowensteinManager for Customer Care, Samsung Benelux

About Khoros