Start the conversation with automation to proactively engage customers, increase agent efficiency, and provide helpful answers.
Easy, no-code bot builder
Intuitive, visual design to build, manage, and optimize AI bots Powerful integration capabilities for designers to create rich, custom automation experiences
AI that understands your customers
Natural Language Processing (NLP) to classify every customer intent Route and prioritize based on sentiment, intent, and context Analytics to understand trends by intent, channel, and outcome
Trust your Khoros bot experts
Flexible support model Get ongoing support to build flows and train intents, tailored to your needs
Conversation bot design Harness our best practice to build innovative customer support and sales experiences
Change management Equip every department with a plan to leverage the powerful AI we build
IVR deflection to reduce calls
Deflect calls to more efficient, asynchronous messaging channels Create custom routing rules and drive more self-service deflections Easily access and modify your IVR to manage timely trends or volume spikes
Make teams 30% more efficient
Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks. Reduce customer effort 24/7, across any messaging channel or digital touchpoints
"What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros."
— Ruben LowensteinManager for Customer Care, Samsung Benelux
increase in operational efficiency
Products used:Messaging, Modern Chat, Chatbot, Social Care
Ready to see for yourself?
We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.
Khoros’ award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.