Build the ultimate chatbot with Khoros Flow

Start the conversation with automation to proactively engage customers, increase agent efficiency, and provide helpful answers.

Easy, no-code bot builder

Intuitive, visual design to build, manage, and optimize bots
Powerful integration capabilities for designers to create rich, custom automation experiences

AI that understands your customers

 Natural Language Processing (NLP) to classify every customer intent
Route and prioritize based on sentiment, intent, and context
Analytics to understand trends by intent, channel, and outcome

Trust your Khoros bot experts

Flexible support model
Get ongoing support to build flows and train intents, tailored to your needs

Conversation design
Harness our best practice to build innovative customer support and sales experiences

Change management
Equip every department with a plan to leverage the powerful AI we build

IVR deflection to reduce calls

Deflect calls to more efficient, asynchronous messaging channels
Create custom routing rules and drive more self-service deflections
Easily access and modify your IVR to manage timely trends or volume spikes

Make teams 30% more efficient

Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Reduce customer effort 24/7, across any messaging channel or digital touchpoints

"What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros."

— Ruben LowensteinManager for Customer Care, Samsung Benelux

20%

25%

chatbot containment

increase in operational efficiency

Products used: Messaging, Modern Chat, Chatbot, Social Care

Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.

About Khoros

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.


Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

© Khoros, LLC      Privacy      Security      Disclaimer      Policy and Guidelines      Terms of Use